Is AI aiding or hindering personal injury claims?

AI is undeniably tapping into every sector – the legal sector is no exception. We are slowly seeing the adoption of AI processes to improve efficiency, take over mundane tasks and give lawyers that all-so-valuable gift of time.

But, as with any technology, AI has its risks Back in April 2018 a House of Lords committee looked into the issue of artificial intelligence, robotics, and current liability laws in the UK, to make sure constant regulation is being implemented.

Despite concerns, AI is being incorporated more and more, particularly in personal injury claims. This technology is used to scan and review past data, to recognise patterns and voice tones in phone calls, as well as assisting in spotting potentially fraudulent activity. With fraud standing as the largest plague in personal injury claims, this has proven itself to be highly valuable.

The largest concern in the legal sector around further adoption of AI is losing that human approach, and of course, the loss of jobs in the process. However, do not fear – robots are not taking over the workplace. In fact, the use of assisters such as chatbots to deal with administrative processes, to filter phone calls and to answer FAQ’s are taking mundane tasks off of solicitor’s schedules. This is allowing them more time to interact with their clients.

The lack of empathy and understanding that robots possess are necessary to pursue a claim efficiently, which will certainly keep lawyers in employment. After all, when dealing with a highly delicate case such as personal injury, the claimant requires sensitivity, reassurance and consistent communication – all of which require a person.

When it comes to the more standardised tasks, such as sending and receiving correspondence, machines are proving valuable. They can automatically upload to a web platform, send messages by email or even direct to a client’s phone, improving efficiency.

Developments in AI are continuous, ongoing and highly innovative, which in itself can cause an increased workload for personal injury solicitors. The vast proliferation of driverless cars has resulted in a number of controversial court cases. Cases include a high-profile lawsuit after one of Uber’s self-driving cars killed a pedestrian in Tempe, Ariz. Examples like this seem to be on the rise and who knows, in 20 years it may be possible to sue a robot.

It’s clear there is work to be done in terms of trial, error and testing on all aspects of automation. Whilst human error remains a standard in legal cases, machine error cannot be tolerated – after all if we are relying on these machines to fill processes, they need to be 100 per cent accurate.

AI definitely has the potential to aid personal injury cases and take over the less critical tasks involved in a case, however, the need for experienced workers will always be there. Specialist lawyers go to university, upskill themselves and have the attributes necessary to deal with complex matters. Robots still have a long way to go before entering the legal profession entirely. It also comes down to cost – automation of entire personal injury claims would be costly and time-consuming.

We don’t know exactly what will happen in the next 100 years, however there will always be a human element of the legal profession.

Do you need to speak to a legal professional regarding a personal injury case? Get in touch with our expert team at Lysander Law.